Help Antivirus

[BedrockFred]

BT say I can protect up to 15 devices when I try to install on my mobile I get you have used 2 out of 2 licences you need to remove from 1 device  to install on other device

Why is this so?

[gg30340]

Which broadband package do you have? Only Halo 2 offers 15 licences.

"BT Virus Protect

BT Virus Protect for 2 devices comes as standard with all our broadband packages, except Halo 2 with Fibre which comes with 15 devices. You can increase to 15 licences for only £4 a month, with the first month free. You'll need to activate and download this service, it may not work with some computer or mobile systems. See details."

[garybs29]

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@gg30340wrote:

Which broadband package do you have? Only Halo 2 offers 15 licences.

"BT Virus Protect

BT Virus Protect for 2 devices comes as standard with all our broadband packages, except Halo 2 with Fibre which comes with 15 devices. You can increase to 15 licences for only £4 a month, with the first month free. You'll need to activate and download this service, it may not work with some computer or mobile systems. See details."

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Not true according to the link you posted -

All BT Broadband customers get at least two licences free. Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 licences

[gg30340]

I have no idea if its true or not. The cut and paste was from the BT website so going by that it is only Halo 2 that offers 15. If the link says other wise obviously one of them is wrong.

[garybs29]

Seems it's BT being as clear as mud again then

[Moggy56]

I have BT Halo 1 and get protection for 15 devices, shows this in "Broadband Manage", scroll down to "BT Virus Protect" then "Manage".

. When I go to BT/McAfee site it shows I'm using 1 of 15 (I have Norton on all other devices).