Having got hacked off enough with the frequent disconnect, I finally spoke to support and raised a complaint. Ive been on Infinity for about 8 years. For almost 7 years, it's been rock solid and the best decision I made to switch from BT ADSL. The last year and a bit has been shocking.
BT's 'advice' was to restart the HH6 'every 30' days as this will ensure the HH is 'updated regularly with new firmware.' And, if you 'restart' the HH every 30 days, this will help prevent frequent disconnects and means your connectioned sessions will last longer. Erm?
Im sorry but I get the usual nonesense about this. My connection used to be rock stable and support 54mbps. It's now down to 49.79mbps and disconnects after anything between 16 hours and 30+ days.
BT will not accept that since the installation of another Openreach cabinet next to the one Im connected to, it is just mere coincidence that my Infinity has deteriorated since, despite using their Home Hub.
Oh, I can take a chance of having to pay 85 quid for an engineer to come and check 'my installation' and only pay up if no issue with 'my installation' is found. Yeah right. There is no 'my installation,' it's the original install BT did using the supplied HH and cables that came with it.
In any event, after 8 years continuous service, I dont see why I and other similarly long service customers shouldnt get this free.
