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Quelgeek
Beginner

on ‎23-09-2021 12h32

632 Views
Message 1 of 2

How can I change the email address used for BT ID validation?

I just tried to create a BT ID using my account number. It wants to send me a validation message and offers me a choice of two email addresses. One is 15 years out of date and the other is 20 years out of date. I can see no way to request a different form of validation. Has anyone any suggestions?

I should mention that the whole reason I am trying to do this is because I have a fault on my landline and I live in a mobile black-spot. I have been playing SMS tag for over a week now since I wasted a day fruitlessly waiting for a BT engineer to show up as appointed. My sense of humour is starting to fail me...

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1 REPLY 1
NeilO
Moderator-Retired

on ‎23-09-2021 16h03

602 Views
Message 2 of 2

Re: How can I change the email address used for BT ID validation?

Hi @Quelgeek welcome to the community and thanks for posting. I'll send you a private message in a moment so you can get in touch with the BT Community moderation team and we'll be happy to help get your contact email address updated.

You'll get the private message by clicking on the envelope in the top right of the community website.

Thanks

Neil

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