BT Cloud has closed x

See our help page for further information.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
3,789 Views
Message 1 of 5

How to connect a digital phone to a NEW Wi-Fi (previous one changed)

Go to solution

I have a digital voice handset which is connected to Wi-Fi. Needed to change the Wi-Fi, unsure how to connect the phone. There does not seem to be an obvious setting on the phone allowing me to do this, and  when I press the WPS button on the Smart Hub 2, nothing pops up on the phone handset. 

Solution or ideas welcomed!

Thanks 

0 Ratings
4 REPLIES 4
3,788 Views
Message 2 of 5

Re: How to connect a digital phone to a NEW Wi-Fi (previous one changed)

Go to solution

DV phones connect to hub using DECT not wifi



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
3,795 Views
Message 3 of 5

Re: How to connect a digital phone to a NEW Wi-Fi (previous one changed)

Go to solution

@DR1403 

The phones do not use Wi-Fi, they use DECT. You would have to pair the new phone with the DECT base station in the Smart Hub 2. There is nothing to do with the Wi-Fi settings.

 

0 Ratings
3,718 Views
Message 4 of 5

Re: How to connect a digital phone to a NEW Wi-Fi (previous one changed)

Go to solution
Thanks Keith, now understood.
The issue was with one handset, it needed to be reset to factory settings to be able to re-connect with the Hub.
0 Ratings
3,717 Views
Message 5 of 5

Re: How to connect a digital phone to a NEW Wi-Fi (previous one changed)

Go to solution

Thanks - The issue was with one handset, it needed to be reset to factory settings to be able to re-connect with the Hub.

0 Ratings