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Message 1 of 2

Hybrid connect not working


I am a new BT customer and the engineer is not calling out until 24/03.

I got the hybrid connect along with the smart hub 2 so that I could work from home until the engineer calls out to install the Internet.

Unfortunately the hybrid connect is not working. I have been on the phone the last 4 days trying to solve the issue, I have factory resetted everything numerous times but nothing is working.

When I am trying to connect, it comes up as connected no Internet connection. Has anyone experienced the same problem?

I am in urgent need for the hybrid connect to work as I rely on Internet to work from home and at the minute this is not possible.

The lights on the hybrid connect are blue and the smart hub 2 light is purple. 

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Message 2 of 2

Re: Hybrid connect not working

Hi @Tj_21   What is the signal strength and how many bars?

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