I'm super confused, please help

[LainaS2]

Okay, BT is a mess, really. I switched from Vodafone to them back a few months ago, but they kept on messing up my order and engineer visit. I was finally supposed to get fibre installed, but then corona hit, so they switch on shi*ty copper broadband for 3 months. Today an engineer showed up and installed the fibre router. Then he said, that they need to connect me, so that will be another 2 weeks... but they already installed the router? And the progress of my order doesn't show up any more steps after this one, I thought I'm getting fibre connection immediately after this visit? I still get 10mbps... 

Is it only me or is it like that to everyone...

[imjolly]

as you are getting FTTP you need to phone 08005874787 and they should be able to help you

[pippincp]

I think you mean the engineer installed the ONT not a router.

[LainaS2]

Well maybe that, I'm not good with technology. Shouldn't fibre be set up by now then? 

[imjolly]

try phoning the number as see if they can help

[licquorice]

What colour are each of the lights on the ONT?

[LainaS2]

They're green, blinking green and green. He said BT should activate it in 2 weeks and they should call me to give me a date, but surely I thought he should conect in on arrival?

Can someone tell me if they had to wait for fibre connection after their ONT was installed?

[licquorice]

You are physically connected but your service isn't active until the PON LED is steady green.

[roonah]

10mbps on copper? you should thank your lucky stars. I get 8.7 to the router on "Superslow" Fibre from BT which is continually dropping out i.e about 15 to 20 times per day. I too was with Vodafone and switched on 16th April thinking things simply couldn't be any worse. Hmm, looking at all the disgruntlement on this community blog I'm really not expecting a pleasant experience. I haven't reported yet because of all the red banners asking us not to call unless its urgent. I wonder when they'll come down. Best wishes and good luck getting your issues sorted. Who are those people who answer the posts? are they BT employees?

[LainaS2]

No, I won't. I paid for fibre, not copper.

Can ANYONE tell me what their process with getting fibre looked like? Did they got fibre service straight after their engineer visit? 

There must be someone who can clearly answer that, please!