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Cattcarr
Beginner

on ‎11-09-2021 17h01

1,261 Views
Message 1 of 5

ID for delivery

I have ordered a mobile with BT. Today when I've checked the order status is states I need photo ID to recieve the handset. My only issue is, the only photo ID I currently have is a citizens card and it's not listed. Is this something the delivery driver will accept? 

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎11-09-2021 17h06

1,254 Views
Message 2 of 5

Re: ID for delivery

@Cattcarr 

I think this has been asked before, and the answer was no, as it has to be certified photo.

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Cattcarr
Beginner

on ‎11-09-2021 17h08

1,252 Views
Message 3 of 5

Re: ID for delivery

Thank you, will cancel order.

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Cattcarr
Beginner

on ‎11-09-2021 17h08

1,251 Views
Message 4 of 5

Re: ID for delivery

Thank you. Will cancel the order
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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎11-09-2021 17h12 - edited ‎11-09-2021 17h14

1,248 Views
Message 5 of 5

Re: ID for delivery

@Cattcarr wrote:
Thank you. Will cancel the order

Its because it involves a binding contract, so the delivery has to be the validated account holder, otherwise it could end up in the wrong hands, and the account holder would be liable.

I think you will find that its the case for any high value item that is supplied under contract, this is to reduce fraud.

Se this similar question https://community.bt.com/t5/Archive-Staging/ID-question/td-p/1792659

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