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Message 11 of 24

Re: ID003

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Hey @Davidjlplatt ... I called the team directly this morning and got them to process it straight away, as it was LONG overdue. Everything looks good at this end now, so you should be able to log into the app with your own account. Let me know how it goes.
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Message 12 of 24

Re: ID003

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All sorted now. Many thanks for your help!

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Message 13 of 24

Re: ID003

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For some reason the app has stopped working again. Any idea what he happened now? I now get code ID005

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Message 14 of 24

Re: ID003

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On what device @Davidjlplatt?
ID005 is a "shouldn't ever happen" error code and would usually indicate a system fault. Restarting the app should hopefully fix it.
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Message 15 of 24

Re: ID003

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I’ve tried uninstalling and reinstalling but no luck

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Message 16 of 24

Re: ID003

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On what device?
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Message 17 of 24

Re: ID003

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LG tv

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Message 18 of 24

Re: ID003

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We don't have an app for LG TVs?

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Message 19 of 24

Re: ID003

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Sorry Amazon fire stick 

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Message 20 of 24

Re: ID003

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Reboot the Firestick and try again.

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