Hi,
I've been having line drop outs increasingly frequently - something like 4 or 5 this month alone, but have had drop outs on Thursday, Friday and now again this morning. Router updated to new firmware on 12 April, but there seems to have been one or two resyncs prior to that as well.
We has Gfast Superfast 1 installed last summer, and the connection has been really solid since - uptimes of 60 days or more, only having to reboot the router every two months or so when it seems like the router and the disc go out of sync and moving between the two isn't seamless.
Nothing in terms of wiring has changed in the house. Anecdotally, they seem to be occurring during the day on weekdays - Thursday was around 10.30am, Friday was 8.30 am and this morning's reconnection occurred around 11am. Nothing seems to be happening at the weekend or overnight.
Quiet line test is not showing any noise.
not sure what steps to follow to troubleshoot.
From the logs, they are always preceeded by this message
Router technical details (have just performed a router reset following the last line sync)
This is a list of your BT Smart Hub settings and current statistics.
Have spoken to customer services, engineer booked for Wednesday and have factory reset the hub.