Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
xtotoy
Aspiring Contributor

on ‎10-09-2020 13h05

1,655 Views
Message 1 of 7

Infinity 2 speeds going down - some stats here.

BT infinity 2 has been great here, for many years speeds of 67/15 solid.  Only recently noticed the speeds going down to around 50/15 for the last few days.  

A couple of modem resets I did a few months ago (during lockdown) would bring things back to normal but now is the 4th time that it back down again and resetting the modem doesn't seem to refresh speeds anymore... I now wonder if there is some issue with my line, here are some numbers I managed to pull from the modem (openreach), can you see anything wrong here?

If relevant, all speed tests are taken directly from the modem (not wireless). 

Thanks.

 

IMG_3612.jpeg

 

0 Ratings
6 REPLIES 6
imjolly
Distinguished Sage
Distinguished Sage

on ‎10-09-2020 14h43

1,644 Views
Message 2 of 7

Re: Infinity 2 speeds going down - some stats here.

according to the stats from your echolife modem you have a 70/20 mb connection



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
xtotoy
Aspiring Contributor

‎15-09-2020 13h07 - edited ‎15-09-2020 13h09

1,600 Views
Message 3 of 7

Re: Infinity 2 speeds going down - some stats here.

Thanks for the feedback, I am curious to know if the rest of the numbers reveal any sort of issues that are causing the speed change

In the meantime, Customer Services has sent me a new router (Hub 5!) , it was free so won't complain.  

Unless somebody thinks the Openreach modem is still better in 2020, I think I will install the hub 5 tonight and give it a few days to see if speeds improve.

0 Ratings
pippincp
Distinguished Sage

on ‎15-09-2020 14h04

1,583 Views
Message 4 of 7

Re: Infinity 2 speeds going down - some stats here.

You've nothing to lose by trying it.

 

xtotoy
Aspiring Contributor

on ‎15-09-2020 14h21

1,573 Views
Message 5 of 7

Re: Infinity 2 speeds going down - some stats here.

You are right. Installed now, here the stats after 30 mins:

1. Product Name: HomeHub5

2. Serial number: Edited

3. Firmware version: v0.07.08.11237-BT (Type B) Last updated 15/9/2020

4. Board version: 01

5. VDSL uptime: 0 days, 00:35:54

6. Data Rate: 19999 / 73816

7. Maximum Data Rate: 24430 / 74374

8. Noise Margin: 15.1 / 4.4

9. Line Attenuation: 16.9 / 15.0

10. Signal Attenuation: 0.0 / 0.0

11. Data sent/received: 121.6 MB / 467.2 MB

Good to see that firmware was updated recently.  Speedtest showing now 63/19! but I am guessing is too early to say.  Any thoughts re the other figures, welcome.

0 Ratings
pippincp
Distinguished Sage

on ‎15-09-2020 14h28

1,568 Views
Message 6 of 7

Re: Infinity 2 speeds going down - some stats here.

All looking OK

imjolly
Distinguished Sage
Distinguished Sage

on ‎15-09-2020 14h31

1,564 Views
Message 7 of 7

Re: Infinity 2 speeds going down - some stats here.

connection speed slightly better that previously

make sure you turn off smart setup in hub manager

you should also consider splitting the 2.4/5ghz networks as some devices not happy with them together



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.