My internet drops out every five minutes or so for around a minute. During this time, I cannot load webpages. etc
The drop outs are becoming more frequent.
This occurs on any device that I use. It also affects any streaming on the Bt Box which is on a wired connection so not sure its the wi-fi
My internet has a decent speed for ADSL. About 13mbps.
I have a number of devices connected but only one or two running at the same time. General day to day use of phones etc.
The blue light on Home Hub remains on even during the drop outs
Phone line is fine. No interference
Any suggestions?
Many thanks
if hub light remains blue suggesting still connected to internet can you post hub stats if hh5 then troubleshooting helpdesk and if hh6 then advanced settings then technical log information
after posting stats then try a factory reset of hub but pressing recessed button on back and holding 20/30 secs until light flash remember to turn off smart setup when hub reboots
Thanks,
Stats as follows:
Product name:
BT Hub 6A
Serial number:
+084319+NQ92744926
Firmware version:
SG4B1000E020
Firmware updated:
27-Mar-2020
Board version:
1.0
Gui version:
1.115.0
DSL uptime:
4 Days, 22 Hours 27 Minutes 43 Seconds
Data rate:
1.15 Mbps / 16.14 Mbps
Maximum data rate:
1144 / 17560
Noise margin:
5.4 dB / 3.3 dB
Line attenuation:
27 dB
Signal attenuation:
15.9 dB / 27 dB
VPI / VCI:
0/38
Modulation:
G_992_5_ANNEX_A
Latency type:
Fast Path
Data sent / received:
27 GB Uploaded / 27 GB Downloaded
Broadband username:
bthomehub@btbroadband.com
BT Wi-fi:
Active
2.4 GHz wireless network name:
BTHub6-TJ7W
2.4 GHz wireless channel:
Smart (Channel 11)
5 GHz wireless network name:
BTHub6-TJ7W
5 GHz wireless channel:
Smart (Channel 36)
Wireless security:
WPA2 (Recommended)
Wireless mode:
Mode 1
Firewall:
On
MAC address:
D0:57:94:C8:FB:05
Software variant:
-
Boot loader:
0.48.8-sec
stats show 4+ days stable connection and a good speed for adsl
I would try splitting the wireless networks and also selecting the channels manually rather than auto I would get a wifi analyser for my phone, see what networks are near me and channels in use and then select free or least congested channel
have you turned of smart setup
have you split the networks
Thanks for help so far.
No discernible change when changing/splitting channels.
No other networks on same channel. Used wifi analyzer
Disconnected Chromecast - no difference
The router located in centre of house. No difference in connection depending on where sat. When connection is good, it works fine all over.
Any further suggestions?