Hi,
I have a HH5 and I am having intermittent issues with wi-fi signal dropping. Typically every 2-3 days I will have a day where the wi-fi will drop 5 times in a day. The light on the hub remains blue throughout. The connection normally recovers within a couple of minutes. Restarting the hub normally helps for a day or two.
I have already turned off smart setup and I have split 2.4/5 networks. I have also tried different channels but doesn't make any difference.
Hub details below. Anyone got any ideas on what might be causing this?
Thanks
Scott
| 1. Product name: | BT Home Hub |
| 2. Serial number: | +068342+NQ43005264 |
| 3. Firmware version: | Software version 4.7.5.1.83.8.264 (Type A) Last updated 05/03/19 |
| 4. Board version: | BT Hub 5A |
| 5. DSL uptime: | 0 days, 03:16:54 |
| 6. Data rate: | 20000 / 72404 |
| 7. Maximum data rate: | 24649 / 72341 |
| 8. Noise margin: | 9.2 / 6.0 |
| 9. Line attenuation: | 12.2 / 14.0 |
| 10. Signal attenuation: | 12.1 / 14.0 |
| 11. Data sent/received: | 400.8 MB / 2.3 GB |
| 12. Broadband username: | bthomehub@btbroadband.com |
| 13. BT Wi-fi: | Yes |
| 14. 2.4 GHz Wireless network/SSID: | BTHub5-RWSF-2.4 |
| 15. 2.4 GHz Wireless connections: | Enabled (802.11 b/g/n (up to 300 Mb/s)) |
| 16. 2.4 GHz Wireless security: | WPA2 |
| 17. 2.4 GHz Wireless channel: | 11 |
| 18. 5 GHz Wireless network/SSID: | BTHub5-RWSF |
| 19. 5 GHz Wireless connections: | Enabled (802.11 a/n/ac (up to 1300 Mb/s)) |
| 20. 5 GHz Wireless security: | WPA2 |
| 21. 5 GHz Wireless channel: | 48 |
| 22. Firewall: | Default |
| 23. MAC Address: | c8:91:f9:3b:74:d2 |
| 24. Modulation: | G.993.2 Annex B |
| 25. Software variant: | AA |
| 26. Boot loader: | 1.0.0 |
