Internet recently set up and stopped working after 4 hours

[Rosspalmer]

I had my internet set up yesterday - fibre optic.

It worked well for about 4 hours and then disconnected and hasnt worked since.

Tried trouble shooting ideas and resets - no help in online chat or over the phone.

Any other ideas or similar situations.

[imjolly]

Presumably you have BT BROADBAND.  Do you have FTTP OR FTTC

if FTTP you will have something like This 

[Rosspalmer]

This is what I have,
it remained connected for about 4 hours and then cut off  

[imjolly]

Phone FTTP TEAM for help 08005874787

[Rosspalmer]

• Yeah spoke to them earlier. But spent ages on the phone. Something they’re looking in too. No real time frame 

[pippincp]

Looks like loss of signal (LOS light) lit up.

[Rosspalmer]

Is this something I can sort?

[pippincp]

No you can't do anything. There's nothing coming down the fibre.

Are you in Preston?

[Rosspalmer]

Spoiler

No Essex. 

very strange, worked for 4 hours after set up and then nothing. Wonder why the issue