- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Internet speed below spec.
We are on BT Fibre Halo 1.
BT speed predictor for our address is 23 to 32Mb
BT Wholesale speed test is giving results under 23Mb, the last five results were 15, 22, 17, 11, 20.
Upload is a pretty constant 5Mb which is within range but low end.
I would like BT to investigate if possible. What do I do please?
Thanks.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Internet speed below spec.
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
run btspeedtester with ethernet connection not wifi and post results
https://www.speedtest.btwholesale.com/
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
all the speeds quoted by BT are connection speeds to router not download speed at devices
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Internet speed below spec.
Hi @Thompson218,
Thank you for posting and welcome to the Community. I'm sorry if you are not happy with the speed of your connection.
If you try the steps as suggested by @imjolly it will give us a good indication of how the connection is behaving and what can be done if anything to help improve the speeds.
Thanks,
Paddy
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Internet speed below spec.
Ok thanks. We've only recently moved in so will live with it for now and get back. It might be that when I test it properly its ok!
Thanks for your replies.