Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
arto
Aspiring Contributor

on ‎04-12-2021 15h30

1,115 Views
Message 1 of 3

Issue with an open order

Go to solution

I added Extra Box to my BT TV account last week. 

The activation date was 02 December, and I've set up the Extra Box, but the order is continuing to show as Open as it believes the Mini-Connectors are still awaiting dispatch - even though they were delivered as expected. Can one of the Mods help me get this order closed, as whilst it's open I'm unable to manage my flexible TV options via the app/ website. 

0 Ratings
2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎04-12-2021 15h38

1,109 Views
Message 2 of 3

Re: Issue with an open order

Go to solution

have you actually tried phoning CS 150 or 0800800150 from mobile and get them to update order as now complete



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
arto
Aspiring Contributor

on ‎04-12-2021 18h15

1,091 Views
Message 3 of 3

Re: Issue with an open order

Go to solution

Thanks for the advice. CS have had to raise a 'bridge case' for someone to close the order on Monday / Tuesday. It's not urgent - so all good. 

0 Ratings