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Message 1 of 3

Lag Spikes + Lab cable not working

Randomly at night the wifi stopped working so I went downstairs and reset the wifi box twice and it still wouldn’t connect to the internet, then the next morning the wifi was working again except now when playing online games I keep getting lag spikes. Sometimes it occurs every minute or so and other times it won’t do it for like 5mins. The lan cable in my room which is connected to my ps5 also won’t connect to the internet anymore. I’ve tried unplugging everything connected to the wifi router and it doesn’t seem to fix anything. When I turn the wifi router on the light turns pink, then flashes orange, then stays solid orange for around 30secs then goes to blue. Also when I test the internet connection I get the normal speeds I would’ve got before having this problem. Any help is appreciated, thanks.

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Message 2 of 3

Re: Lag Spikes + Lab cable not working


in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

have you turned of smart setup  

Turn Off smart setup


Someone may then be able to offer help/assistance/suggestions to your problem



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Re: Lag Spikes + Lab cable not working

Which stats should I post from 192.168.1.254

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