List of Equipment?

[jpshaywood]

Is there anyway I can access a list of equipment that BT thinks I have?

I'm sure I saw this on my account a few days ago, when BT were saying I had to return some equipment, but I cannot see it now.

I've had a bit of fun and games with BT set top boxes and I'd like to see what equipment BT thinks I've got!

[NigelB72]

I'm pretty sure they're not really that bothered and returning kit is purely an exercise to hit recycling targets. I moved house over the weekend and found several hubs and a couple of Youview boxes .. One hub was even in a returns bag that I forgot to post 🤣

[-Richie-]

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@NigelB72wrote:

I'm pretty sure they're not really that bothered and returning kit is purely an exercise to hit recycling targets.

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Any equipment sent on or after 19th December 2019 is on loan, failure to return will see a charge raised on customers accounts, the charges range depending on what equipment needs returned, they are :

Type of equipment

Charge

Home Hub, Smart Hub	£43
Smart Hub 2	£50
BT TV Box (Z4)	£60
BT TV Recordable Box (G4)	£89
BT TV 4K Recordable Box (G5)	£115
BT TV Box Pro	£115
Hybrid Connect	£63
Complete Wi-Fi discs	£30 per disc

[jpshaywood]

Hi Richie

With regard to my original query, is there anyway I can find out what BT think I have?

[-Richie-]

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@jpshaywoodwrote:

Hi Richie

With regard to my original query, is there anyway I can find out what BT think I have?

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Ring BT, they will have a list of what equipment has been supplied to you or review any orders placed after December 19th 2020, any equipment sent is done by order and listed in MyBT.

[jpshaywood]

I have now looked back on the orders as you suggested and if you click on a completed  order with equipment, there is a box for " Manage Devices" , which brings up a list of all equipment.

I also spoke to 150 and they confirmed details of all returned items.