Locked out. AGAIN.

[jacksona]

I am locked out of my but internet account.

The genius system is trying to send the PIN to unlock it to the very email account that I’m locked out of.

The Security question seems to have the wrong answer, or maybe I’ve forgotten it - although I’m pretty sure I know my first pet’s name…

The “24 hour” phone line cuts me off when I try to use Options 4, 2.

HELP!!!

[RobbieMac]

Hi @jacksona 

Thanks for your post and welcome back!

I'm sorry for the problems accessing your mailbox and that your call was cut off when trying to speak with the helpdesk about this.

We can pick this up and give you a hand from here.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie