if you have a BT Broadband package then you need a phone line to get the broadband and that is part of your package. So you should be able to dial 17070 and check quiet line and run tests
You've linked to a screenshot of the wrong page from the hub. You need to go to advanced settings/technical log/information.
Can you upload the screenshot here instead of linking to another site. Just use the camera icon.
Hi Pippin,
Please see my information log,
I'm still getting similar jumps in ping.
Checked this afternoon and line attenuation is still the same.
I've done some research and we're only around 0.7 - 0.8 of a mile from the exchange, and from what I understand line attenuation of 42 db is quite high considering?
have you done the quiet line test? just because it was fine last time it was done does not mean it is ok now
enter your phone number and post results remember delete number see if estimated speed range is what you would expect from your estimated 0.7/8 of mile
https://www.broadbandchecker.btwholesale.com/#/ADSL
Hi Jolly,
BT sent out a new hub which has changed the line attenuation stats. Connection was stable for a day before high ping spikes began again.
Ping test from today (Apologies, the file was too big to upload) https://puu.sh/G6lf7/a938d07550.png
Pictures below;
Test as requested
BT sent a new hub out and these are the stats
Connection speed is within your expected range and noise margin is about normal 6db
looks like older firmware so probably get a reset in next couple of days as hub gets a firmware update
Hi Jolly,
Will this firmware update happen automatically?
I'll keep the thread updated