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Mallad
Contributor

on ‎08-08-2021 17h02 - last edited on ‎09-08-2021 8h38 by

1,023 Views
Message 1 of 3

Mail bounced back with "550 spam, or phishing or malware."

I've got this (again) on my primary BT account when replying to mail in Outlook.

I last raised this same problem 27/7. 

That case was closed 28/7 after some actions by BT following which all was ok **edited**

but the error message is back again. 

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2 REPLIES 2
Mallad
Contributor

on ‎08-08-2021 20h09

998 Views
Message 2 of 3

Re: Mail bounced back with "550 spam, or phishing or malware."

Just to add that this time I cannot forward mail whereas last time I could. Forwarded mail gets bounced back in the same way as replied mail.

Webmail works fine

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RobbieMac
Moderator-Retired

on ‎09-08-2021 8h44

970 Views
Message 3 of 3

Re: Mail bounced back with "550 spam, or phishing or malware."

Hi @Mallad

Thanks for your posts and welcome back!

I'm sorry that you're receiving that bounce back message when trying to send emails from your client.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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