You are in an FTTP area. Give the FTTP team a ring. 0800 587 4787
@Shar88 I suggest you edit the screen shot and remove your personal details as this is a public forum!
okay i cannot seem to do that and i cannot seem to delete the post im trying to find out how
You can only edit a post for one hour after posting.
You can delete the screenshot by going into your profile by clicking your avatar, select My profile and under Photos click View All. You can then select the screenshot by ticking the little square in the top left corner. Click on the 3 dots and select Delete all checked images.