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Message 1 of 11

Missed off the current and future fibre install now what?

We live in a rural property and been waiting for an upgrade from the 1mbs ADSL for 15 years.

Openreach started installing fibre to the village and also the farm that we share boundaries with, I checked if they were coming to our house as it is the last one in the postcode and also on the exchange. They investigated and were told no. They sent out someone to do a survey and said it would be £13500 to install from the other side of the field that they have just finishing putting the cables in so pretty much no chance in hell.

We are now the only house in the village with no useful broadband, poor 4G, zero 5G so what can be done as there doesn't seem to be anywhere to turn as we cannot get a community grant as the community is all done so cannot even get the minimum of 2 people required.

I am self employed working from home using the internet all day so it is a double whammy but out of ideas now.

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Message 2 of 11

Re: Missed off the current and future fibre install now what?

if self employed and using for business is this a business line?  if so you need to post here

https://business.forums.bt.com/



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Message 3 of 11

Re: Missed off the current and future fibre install now what?

More of an overall house usage than self employed (house usage takes a bigger chunk) so fits more into this section than just business

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Message 4 of 11

Re: Missed off the current and future fibre install now what?

@Biobob 

Who provides your broadband at the moment?

Its Openreach that provide the network, so you would have to pay then to run fibre.

As a business user, you can get fibre on demand, but its costly.

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Message 5 of 11

Re: Missed off the current and future fibre install now what?

so to clarify it is a residential phone line which is used for your self employed business.  just residential lines are not supposed to be used to run a business



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Message 6 of 11

Re: Missed off the current and future fibre install now what?

I dont have a current line as the ADSL  is rated at zero and £50 per month, I have 2 x 4G home broadbands from Three and EE but it is patchy and a constant pain.

That is why the installation of fibre seemed a god send when they started to run the cabling along the bridal way just over the paddock from my house but it may as well be just as far away as it was before (5KM) as BT refuse to add the house to the build even though it is the last one on the exchange and postcode.

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Message 7 of 11

Re: Missed off the current and future fibre install now what?

Its nothing to do with BT Retail, its Openreach that would not be prepared to extend the fibre without extra payment.

This is quite common, especially in rural areas.

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Message 8 of 11

Re: Missed off the current and future fibre install now what?

It is openreach but they dont deal with issues like this, that is why I am looking for ideas on what other avenues to look down if other people have had the same problem when Openreach miss you off the build plan for the whole village but cannot answer why.
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Message 9 of 11

Re: Missed off the current and future fibre install now what?

probably the cost to run a fibre connection to one home with very poor return on outlay hence why the £13500



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Message 10 of 11

Re: Missed off the current and future fibre install now what?


@Biobob wrote:
It is openreach but they dont deal with issues like this, that is why I am looking for ideas on what other avenues to look down if other people have had the same problem when Openreach miss you off the build plan for the whole village but cannot answer why.

Only the Openreach Community Partnership, but you need a lot of people to sign up to it.

I cannot see any other option than to pay the cost. Some people have installed their own ducting to reduce the cost.

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