Monthly pass - ID003 error

[davebutler12]

Hello. I have taken out a monthly pass however when I attempt to login on the iPhone app I'm receiving the ID003 error message. I've also attempted to login via the PS4 app however received a differing error message. Any advice welcome, thanks.

[DavidM]

Hi @davebutler and thanks for posting. 

Sorry you're getting the ID003 error message. Take a look at help with ID003 and let me know if that helps.

Cheers

David

[davebutler12]

Hi David

Still no luck I'm afraid, I've had this for a week now. Everything looks correct on my account profile etc. Any further advice please?

Thanks

David

[RobbieMac]

Hi @davebutler12 

Thanks for posting back!

Sorry you're still seeing that error message.  You can get in touch with us and we'll take a closer look at this for you.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie