We are on the Full Fibre 900 with BT Halo 1 package, but I am not too sure when this contract was taken out. This is probably more than 1 year ago.
Next year we are planning to move. We've checked and the same package is available at the new property, although I believe engineer appointment is required to install the fibre box.
For a period of time (around 1-2 months), we would require internet to be active at current and new property.
What is the best way around this? Do I sign a new contract at new property, and then cancel the contract at current property when I move out?
Thanks again for the reply.
I did enquire about home mover process but that means I would loose the connection at current property when the line is activated at the new property. Unfortunately I cannot have downtime so would need some overlap for reassurance.
I will double check what my contract terms are, can't seem to find it anywhere in MyBT.
New property is not that far away from current one (within 5 miles) so shouldn't be an issue with DV. I'm not that fussed if I don't retain the number 🙂
I'm just looking for the best approach for this.
@jonathanc8888 wrote:
I will double check what my contract terms are, can't seem to find it anywhere in MyBT.
Try MyBT > Your products > Manage Broadband > See your contract length (bottom of page).
Found it! Thanks!
Over 420 days till the contract ends so there will definitely be a cancellation fee 😞