My By subscription

[Liamheaton]

My not subscription isn’t working and has been coming up with Error code BTP-269 does anyone know what this means? I have tried factory resetting but nothing 

[JohnC2]

Hi @Liamheaton  welcome to the forum and sorry you are getting this error code.

Are you still experiencing this issue?
If so please can you check that your Software is up to date?
Are you connected from the hub to the BT TV box via Ethernet cable?

cheers

John

[Liamheaton]

Hi sorry just seen this message it says our by account is suspended but we are up to date with our bills? 

kind regards