My Gigaset E560A phone (Which Best Buy) does not seem compatible with BT Digital voice

[licquorice]

Let's try to see where the problem lies with a bit of logical fault finding.

1.Does a corded phone work if plugged directly into the hub?

2. Does the Gigaset handset work if the base station is plugged directly into the hub?

3. Does a corded phone work if plugged into the adapter after the adapter gas been paired to the hub?

4. Does the Gigaset handset work if the base station is plugged into the adapter at a different location to that ultimately required?

[Tryhard]

Dear Distinguished Sage,

Thanks for trying to help me but I do not intend to spend any more time and effort trying  to get the Gigaset E560A working properly.  If engineers sent by BT have not been able to get this working and BT appear to have given up trying to do so anyway I have agreed to accept BT's offer to supply BT phones free of charge which they assure me will work and to see what happens, once I receive these BT phones and tried to install them.  I posted on 'Community' because BT clients who apparently will in the future be subjected to losing their landlines and Digital Voice installed need to be warned in case they (as many people do) go for Which magazine's Best Buy and buy E560A.

[licquorice]

As you have not by any means proved where the fault lies, your warning of problems with using Gigaset handsets is a best disingenuous and at worst  downright incorrect.

[iniltous]

Out of curiosity, who employed the technician that BT sent to try and get this to work for you, was it an Openreach , BT or ‘Bright Spark’ type technician…TBH , I wouldn't have thought OR ,  it’s passed the demarcation point , so interconnection wouldn’t be their responsibility, BT , they do have some staff, but do they do home visits to sort out third party DECT phones ?, or a Bright Spark type tech, who no doubt try what they can but presumably are not experts in this area,   unless BT with the DV rollout have provided some extra training etc. on interconnecting third party kit to the SH2, my guess would be a Bright Spark type tech, sent, not because they are experts , but because your provider wanted to be seen doing something rather than simply saying ‘not our problem’

[Tryhard]

They were sent after I complained to BT. I did not ask who they were employed by.

[imjolly]

the DV phones you get from BT either essential or advanced phones will pair to the SDH2 dect base without any problems  just follow the instructions and pairing is very quick

[iniltous]

It would be on their uniform and the vehicle they turned up in, as I said , just curious, wasn’t expecting you to know their names etc, 

[Tryhard]

Staff that BT send out to install equipment or correct faults ring the front door bell and some identity. I let them in and do whatever they are supposed to do. They are polite and explain what they do.

[iniltous]

You could have just said I don’t know , the entire point I was making is that you said if the ‘engineer’ that was sent couldn’t sort it out, then person who offered help on this forum was unlikely to be able to help, my point was , given the varying levels of ‘expertise’ the visitor may have had ( or not had ) the chances are the expertise offered on this forum may be superior to that of your visitor , but without knowing who visited you, it’s hard to judge if you had and professional or a well meaning amateur visit you.

[Tryhard]

My apologies Iniltus, I was abrupt and sounded rude - did not mean to be. This whole business has got me down!  

You make a good point and I may take this point up with BT after I have got my phone system going --When BT says they will send an 'engineer' they may not mean it is someone with any qualification or proper training to deal with problems like the one I was faced with.    

Tryhard.