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Bobsters1
Aspiring Contributor

on ‎13-03-2021 16h25

1,075 Views
Message 1 of 3

NO BROADBAND AND CANNOT CONTACT ANYONE

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Hi I have no broadband due to fault and I cannot contact bt to organise any assistance as I'm disabled, I have a young disabled son. Speeds have been slow anyway, but I pay for FTTH broadband and can't access even the TV.  I have a mini modem for emergencies but can't contact bt to switch access to it!

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pippincp
Distinguished Sage

on ‎13-03-2021 17h11

1,061 Views
Message 2 of 3

Re: NO BROADBAND AND CANNOT CONTACT ANYONE

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What lights show on the ONT (unit on wall)? You can report the problem here. https://www.bt.com/help/report-and-track-your-bt-problem 

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jhorton88
Aspiring Contributor

on ‎14-03-2021 10h57

1,004 Views
Message 3 of 3

Re: NO BROADBAND AND CANNOT CONTACT ANYONE

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Go to the ONT and check the lights.

If the "LOS" light is on then there's an issue on Openreach's side of the connection.

There's a phone number to contact the FTTP team directly it's 0800 587 4787
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