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Message 11 of 11

Re: NOW TV & Chromecast Ultra 5.1 issue

Hi @apshep 

 

I'm facing a similar problem (although with a now tv box not a chromecast)  I have the BT VIP pass but 5.1 surround  sound on Now TV does not work any any device apart from the BT youview box (I have a Now TV box and a roku express)

I speak to Now technical support and get very vague answers, but they do say my account is marked as "HD" not "Boost".  Which is why i don't get 5.1 surround sound but do get HD.    They then say i should speak to BT.  I have done that, and I get no help whatsoever, as you can imagine.  It really is a vicious circle with no-one taking responsibility.

Did you ever get it resolved?

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