NOW TV - unable to register on app

[LynnShep]

• I have recently registered for the entertainment package in Now TV and Sky channels.  I do not appear to be receiving the newest/current programs on the Sky channels just older box sets and I cannot log into Now TV even though I have an option button to register on my bt.  When i press the button to register it seems to take me to the option to reset my password but when i enter my email i receive nothing.  I am registered with a bt email address. Can anyone help this is really frustrating. Thanks 

[RobbieMac]

Hi @LynnShep 

Welcome to the Community and thanks for your post!

I'm sorry for the problems you're having watching Now TV content on the app when you're out and about. I understand that you've recently ordered the service.  On the order confirmation email, there will be a link to take you through to Now TV's website to create a password.  Can you check all you email folders to make sure you definitely haven't received it?

Post back and let me know how you get on.  If you're still having bother we'll be about to lend a hand.

Cheers,

Robbie