New broadband installation

[Diwali]

I’m planning to install broadband soon. The incoming copper line terminates in a 60 year old terminal box. I do not have a modern master box, just a basic one supplied by BT about 15 years ago and supplied from the 60 year old terminal. 

Can broadband be installed with my existing equipment or do I need an upgrade? If the latter, will it be included in the installation package or will I be expected to pay the extra. 

Thanks 

[imjolly · Accepted solution]

As long as there is no line noise on phone then broadband will work with existing socket using filter

[Diwali]

Thanks. My line is due to be repaired tomorrow so I can check for noise then.

[Diwali]

The line was repaired and terminal and box sorted. Brilliant job by the engineer working in compliance with Covid restrictions. 

Broadband installed a few days later by BT and all good.

BT/Openreach have been impressive from the start.  Kudos to them. 

[Keith_Beddoe]

@Diwali 

Do you want to provide feedback to Openreach?

P.S. Its just Openreach, not BT Openreach.

[Diwali]

Yes. I’d like to give positive feedback when it’s deserved. Thanks.

D

[Diwali]

Where’s the button to click? I don’t see it!
“If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.”

[Keith_Beddoe]

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@Diwali wrote:

Yes. I’d like to give positive feedback when it’s deserved. Thanks.

D

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You can give feedback on this form.

https://www.openreach.com/thank-an-engineer-form

It is appreciated.