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joosborne22
Beginner

on ‎20-01-2021 11h26

2,041 Views
Message 1 of 10

New router slower speed

Hi,

Just received a new router (Hub 6) to replace the one BT said was faulty. I now get even slower speeds than I did before! I was getting intermittent 11.8MB down and 1.06MB up. I now get only 7MB down and 1.06MB up. 

Does the router need to settle or is it just worse?

Thanks,

Jo

 

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9 REPLIES 9
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎20-01-2021 11h32

2,039 Views
Message 2 of 10

Re: New router slower speed

@joosborne22 

Welcome to this user forum.

The home hub 4 is the recommended router for an ADSL connection. Which one were you using before?

The HH6 is really best on a VDSL connection, and can suffer from noise problems on an ADSL connection.

 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎20-01-2021 11h39

2,031 Views
Message 3 of 10

Re: New router slower speed

have you turned of smart setup  

Turn Off smart setup

 

have you split the networks   

Split the networks

 

 

 

 

 

 

 

 



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joosborne22
Beginner

on ‎20-01-2021 11h40

2,031 Views
Message 4 of 10

Re: New router slower speed

Hi - thanks for replying, annoyingly I had a Hub 6, so there should be no difference. 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎20-01-2021 11h47

2,029 Views
Message 5 of 10

Re: New router slower speed

@joosborne22 wrote:

Hi - thanks for replying, annoyingly I had a Hub 6, so there should be no difference. 

What is the  HH6 connection speed showing?

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joosborne22
Beginner

on ‎20-01-2021 11h49

2,020 Views
Message 6 of 10

Re: New router slower speed

What do you mean by connection speed?
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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎20-01-2021 11h55

2,017 Views
Message 7 of 10

Re: New router slower speed

@joosborne22 wrote:
What do you mean by connection speed?

Hub Stats
The information contained within your router management pages can really help others diagnose technical issues. To post these stats, open up a web browser and type 192.168.1.254 or BThomehub.home. Navigate to the 'Troubleshooting' Tab and then click on 'Helpdesk', you will then need to enter the admin password which can be found on the sticker on the back of BT Home Hub.

You should be able to see what speed that the HH6 is connecting to your line.

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joosborne22
Beginner

on ‎20-01-2021 11h57

2,015 Views
Message 8 of 10

Re: New router slower speed

Yes, I've done both of those and no change.
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joosborne22
Beginner

on ‎20-01-2021 12h12

2,006 Views
Message 9 of 10

Re: New router slower speed

My new hub is running at 8.17mbps, and yet me previous hub 6 was running at 11.8mbps. how does that even happen? They are both Hub 6's.
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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎20-01-2021 12h15 - edited ‎20-01-2021 12h16

1,995 Views
Message 10 of 10

Re: New router slower speed

@joosborne22 wrote:
My new hub is running at 8.17mbps, and yet me previous hub 6 was running at 11.8mbps. how does that even happen? They are both Hub 6's.

What is the downstream noise margin showing?

Can you please post all of the information that is displayed on that page. You should be able to just paste the results directly onto a forum post.

A number of disconnections or restart can cause the speed to be temporarily reduced.

Have you plugged your old HH6 back in, to see if the speed is different?

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