No Connection and Smart Hub 2.0 has solid Orange Light

[NER]

So day 3 of no broadband running on G4 Mini Hub. Its not the Hub (Same issue of two hubs) and no errors on the ONT?

BT say that they can see fibre to be house but cants see the hub, have tried changing over the cat cable no different hub has been reset, turned off the ONT still no connection. lights on the ONT are:

TEL1 - NO light (nothing connected to that port)

PORT1 - Green flashes every few seconds (slow flashing)

LOS = no light

PON - sold green

POWER - Sold Green

engineer booked - could it be a faulty ONT?

hub has hundreds of entries

"PPP: Sending PADI"

[licquorice]

Sounds more like an authentication problem with the BRAS.

[NER]

so how and who fixes this please?

[imjolly]

as you already have engineer booked then hopefully he will fix it

[NER]

thanks so will he exchange the ONT?

[licquorice]

If it is the ONT, which doesn't look likely.

[licquorice]

Have you tried making a direct PPPoE connection to the ONT with a laptop/PC to completely rule out a problem with the hub?

[NER]

yeh i did and could get any connection just kept clicking retry...

and have tried a new hub 😞

[NER]

error i was getting was
Cant connect to broadband connection
The modem (or other connecting device) has reported an error.

[licquorice]

Sounds very much like a PPPoE authentication problem.