cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
572 Views
Message 11 of 15

Re: No Connection and Smart Hub 2.0 has solid Orange Light

Go to solution
ok so how does that get fixed?
0 Ratings
570 Views
Message 12 of 15

Re: No Connection and Smart Hub 2.0 has solid Orange Light

Go to solution

Until the engineer visits and diagnoses the fault, everything here is just guesswork. Once he has diagnosed the fault, he will either fix it himself if it is in his domain or he will escalate it to the correct department to fix.

There is little point in further speculation as there is nothing anybody here can do to expedite or 100% diagnose any fix.

542 Views
Message 13 of 15

Re: No Connection and Smart Hub 2.0 has solid Orange Light

Go to solution

When you tried the PPoE connection test, did you use a different ethernet cable as well or did you just disconnect the one from the back of the hub?

515 Views
Message 14 of 15

Re: No Connection and Smart Hub 2.0 has solid Orange Light

Go to solution
yes i used a different cable too
0 Ratings
477 Views
Message 15 of 15

Re: No Connection and Smart Hub 2.0 has solid Orange Light

Go to solution

Engineer never turned up but the hub went from steady orange light to flashing red and then came back up and running after 5 long days - what they did i dont know 🙂

0 Ratings