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Rich_G
Beginner

on ‎15-07-2020 13h49

820 Views
Message 1 of 3

No SmartHub Delivery

I upgraded my BT broadband on May 21st but still haven’t received my new SmartHub which was part of the package. 
Could someone advise what the status is with SmartHub deliveries?

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎15-07-2020 13h58

813 Views
Message 2 of 3

Re: No SmartHub Delivery

as I posted on another thread there is no automatic upgrade of hub unless your existing hub is not capable of connecting or you added Halo 2 to your package.  Halo 1 does not get a new hub



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gg30340
Distinguished Sage
Distinguished Sage

on ‎15-07-2020 19h20

781 Views
Message 3 of 3

Re: No SmartHub Delivery

See the small print in the Broadband Package webpage

https://www.bt.com/broadband/deals/

Fibre Essential

Prices and terms subject to change during the contract term.

For new Fibre Essential Unlimited customers that sign up for 24 months. Price from month 25 currently £34.99 a month. Includes a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply.

Fibre 1

Prices and terms subject to change during the contract term.

For new Fibre 1 customers that sign up for 24 months. Price from month 25 currently £34.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.

Fibre 2

Prices and terms subject to change during the contract term.

For new Fibre 2 Unlimited customers that sign up for 24 months. Price from month 25 currently £39.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. 

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