More than 1 month ago I discovered that my neighbour's provider had taken over my line due to an address error.
I communicated everything to BT and on February 5th and they told me to call back after 5 working days to be able to place a new order.
I called them back after 6 working days and they told me that the address wasn't added yet.
So I contacted Openreach in person and asked to add the address urgently.
Finally on February 13th I placed the order with BT.
My go live date was the 24th of February with the engineer visit booked between 8am and 1pm.
I waited all day in the house, but nothing.
I contacted BT the same day and they told me that for sure I would have internet by midnight.
The next day still nothing. I called BT back and they told me the same thing they had told me the day before.
On the 25th I filed a complaint and since then I have received 3 or 4 calls from BT: each time I was told a different thing, namely that the work would be done within 40 hours / 2 days / 25 hours, etc, as it was booked the appointment with a specialized engineer from Openreach who has to add a port in the green box on the street, as there are not enough port at the moment.
On Thursday 4th March the BT agent told me that Openreach would be doing the work on Friday 5th March.
On Saturday 6th March they called me back saying that the appointment has been postponed to March 9th.
In the meantime, my wife is pregnant and does not have a telephone line to call the hospital in case of an emergency if alone at home, and we both are working from home. This delay is causing us a really big issue.
Unsure what to do now as we really need internet.
I did the check suggested in other posts, but I don't know how to read it.
