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GillRangel
Beginner

on ‎03-12-2021 15h07

1,693 Views
Message 1 of 6

No incoming calls

I've discovered that since the switchover I'm no longer receiving incoming calls.  I can dial out and I do have a dialling tone.  My phone is a BT6500 with additional handset.  Can anyone advise?

 

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5 REPLIES 5
imjolly
Distinguished Sage
Distinguished Sage

on ‎03-12-2021 15h16

1,689 Views
Message 2 of 6

Re: No incoming calls

by switchover do you mean to Digital Voice?   if so did you get a free DV phone?  is your 6500 connected to the socket on the back of the SH2 or are you using a DV adapter?

what happens if you call home from mobile?



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GillRangel
Beginner

on ‎03-12-2021 15h26

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Message 3 of 6

Re: No incoming calls

Phone is plugged into Openreach socket Mk4. 

Calls from mobile to landline sound as ringing but no sound from home phone.

 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎03-12-2021 15h29

1,675 Views
Message 4 of 6

Re: No incoming calls

so what did you mean by switchover?

have you tried a different phone to check problem still exists?  if it does then phone CS 150 or 0800800150 from mobile and report fault



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GillRangel
Beginner

on ‎03-12-2021 15h34

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Message 5 of 6

Re: No incoming calls

Thanks, I'll try a different phone see what result I get.
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Carlusha
Recognised Expert

on ‎03-12-2021 15h37

1,664 Views
Message 6 of 6

Re: No incoming calls

@GillRangel 

Did you note @imjolly asked you whether you have tried plugging the phone into the SH2, assuming you are now set-up for digital phones.

See an earlier topic with an illustration:  https://community.bt.com/t5/BT-Devices/Smart-Hub-2/td-p/2102282 

Further, if your are now digital, you should have received a DEC phone.