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Message 1 of 2

Noisy line problems

I have a long-standing fault (many line drops) not cleared up after two site visits in which all local joints have been re-terminated.  Before reporting it a third time, probably as a landline fault, can someone answer a question?

While the fault condition persists, the line reconnects at lower speeds.  Downstream speed (as indicated by the HomeHub 5) is cut to about 80% of normal but Upstream can go down as low as 5% of normal speed.  Does this mean the noise originates at the exchange or cabinet end, where upstream signal is at its weakest?

 

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Message 2 of 2

Re: Noisy line problems

No, there's no correlation between the two.

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