Not a happy customer - thinking of leaving

[imjolly]

Test socket may help if you current connection is unstable and is the cause of DLM putting connection into banded profile  with the new style master make sure front is securely clipped in place

[Comports]

I might be being stupid but I don’t seem to be able to plug the hub directly into the test socket - the plug is the smaller square type than a standard phone plug..!

what am I missing.?

[licquorice]

A filter.

It converts RJ11 to phone socket.

[Keith_Beddoe]

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@Comports wrote:

I might be being stupid but I don’t seem to be able to plug the hub directly into the test socket - the plug is the smaller square type than a standard phone plug..!

what am I missing.?

---

One of these or a similar microfilter.

[Comports]

Thanks both

Tried with a filter and nothing else plugged in (master socket) and no difference - I suspect their wont be though as the IP Profile is now set - from what I understand it might re-evaluate itself after 10 days of so of stability - but tis not what the last engineer told me 🙂

Do you think I should be asking BT to ask OR to reset it for me, bring the speed back up and then let it settle to what it believes is a stable level..?

Just not sure where to go now as BT told me yesterday they won't get an engineer out as its above the 23Mb stay fast...

Thx

[imjolly]

if you are able to post new hub stats when you are connected to the test socket  see if any changes especially in attenuation and connection speed/attainable 

[Comports]

I’m just waiting for my next door to get back to borrow his filter again (BT told me I didn’t need them anymore so I slung mine) as I have the new style faceplate 

should I still be using filters then..?

thx

[imjolly]

You only need to use the filter to connect to the test socket as a test to see if eliminating the master faceplate and any internal wiring will improve your connection

[Comports]

ok - sorry for the delay - I have connected up to thr test socket with the filter - here are the info details now

Product name: BT Hub 6A

Serial number: +084316+NQ71355860

Firmware version: SG4B1000E040

Firmware updated: 25-Oct-2020

Board version: 1.0

Gui version: 1.115.0

DSL uptime: 0 Days, 0 Hours 1 Minutes 56 Seconds

Data rate: 9.99 Mbps / 35.00 Mbps

Maximum data rate: 10990 / 53782

Noise margin: 6.3 dB / 9.6 dB

Line attenuation: 59.7 dB

Signal attenuation: 42.6 dB / 59.9 dB

VPI / VCI: 0/38

Modulation: G_993_2_ANNEX_B

Latency type: Fast Path

Data sent / received: 838 kB Uploaded / 16 MB Downloaded

Broadband username: bthomehub@btbroadband.com

BT Wi-fi: Active

2.4 GHz wireless network name: BTHub6

2.4 GHz wireless channel: Smart (Channel 11)

5 GHz wireless network name: BTHub6

5 GHz wireless channel: Smart (Channel 36) 

Wireless security: WPA2 (Recommended)

Wireless mode: Mode 1

Firewall: On

MAC address: A0:8E:78:25:93:3D

Software variant: -

Boot loader: 7.33.1

Looks similar to me but I'm no expert.!!

Thanks

[Comports]

OK - now I am really confused...

BT told me that my line is capable of getting up to 52Mb - They also told me full fibre is not available yet.

My next door neighbour (literally 20-30 feet away) is also with BT and sent me a screen shot of his speed last night and again this morning - 84Mb last night and 81 this morning..

That speed sounds like full fibre to me - he confirmed his bill is also £49 for just BB and Phone.

So BT are reluctant to come out to me as I get at least the minimum 23Mb but next door get over 80Mb....??

How can that be?