I had a similar issue and found after contacting Now TV that I actually had two accounts with the same email address.
Although they said it was not possible they could see it had happened - most likely as the two accounts had different usernames.
@homerhotspurwrote:
I have subscribed for one month Now TV Entertainment. It has appeared automatically via the You view box but I cannot find any way of extending this to any other device as is meant to be possible. If I log in separately to Now TV itself, it doesn't recognise me as having a pass.
