Hoping someone will be able to help please.....
I been having a nightmare trying to get my landline number ported back - which I’ve had for the last 31 years.
After recently switching to Vodafone I was given a temporary landline number and was told that my old number would be ported over after a few days but this hasn’t happened and the reason given is that BT own the number and have refused to release this to Vodafone.
I'm not sure this is relevant but a few days before the switch there was a problem on the landline - I could not receive incoming calls for some reason. I had a Bright Spark engineer round to my house but he couldn't find any fault. He said that this issue may have occurred because of the planned switch over to a new provider? He logged the issue but I don't think anything was followed up to sort out the incoming call fault. When I dial the old number I get a message 'This number is not currently receiving incoming calls'
On the day of the switch over - a BT Openreach engineer came round to my house and switched over to the temporary landline number at the Cabinet down the road.
Note - When I moved into my current house 31 years ago I was with BT - So I'm presuming that the old number is owned by BT.
I have tried numerous times on the phone to Vodafone and they have placed an order 3 times to request porting of the old number and each time the request has been rejected. Now I'm at a point where the only option is to try and find out from BT why the porting order has been rejected. Is it because my old landline number has been reallocated or some other reason?
Although I'm not a BT customer - I believe I was using a BT landline number for the last 31 years which I would dearly love to have back. I would really appreciated any help or advice in trying to get this resolved
Many thanks
Tom
