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Ivy25
Beginner

on ‎15-12-2021 20h59 - last edited on ‎16-12-2021 8h46 by

1,204 Views
Message 1 of 4

Vulnerable person service fault

I have this issue with my step-mother today. Is there anyone I can access to help with this?

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3 REPLIES 3
Devon_Dave
Distinguished Guru

on ‎15-12-2021 21h14 - last edited on ‎16-12-2021 8h46 by

1,187 Views
Message 2 of 4

Vulnerable person service fault

I suggest you go back to the repair department and ask for the case to be raised with openreach as an emergency welfare case. This should get an engineer to you within 24hrs however depending on what he finds the problem is it could still take a couple of days for completion. 

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RobbieMac
Moderator-Retired

on ‎16-12-2021 8h51

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Message 3 of 4

Re: Vulnerable person service fault

Hi @Ivy25 

Welcome to the BT Community and thank you for your post!

I'm really sorry for the problems your Stepmother is having with her services.  I fully appreciate how important it is for her to have a working service in case of an emergency.  Our office was closed at the time you posted last night, sorry for the delayed reply.

Did you follow the guidance that @Devon_Dave has posted above?  Please let me know how you got on with this.  If you're no further forward let me know either way and we will pick this up as a priority.

Thanks,

Robbie

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imjolly
Distinguished Sage
Distinguished Sage

on ‎16-12-2021 9h52

1,146 Views
Message 4 of 4

Re: Vulnerable person service fault

this may be of assistance for the future

https://www.bt.com/help/landline/getting-set-up/help-people-with-impairments-or-with-particular-need...



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