I applied for FTTP but i am not actually sure as the Open...

[Stefanie_P]

Also a strange thing is that my neighbours all have broadband and are connected to that same pole okay!

[CJT80]

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@Stefanie_Pwrote:

This is what i got back from the search. 

 

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Morning @Stefanie_P 

What we need to see is this bit of the checker

[Stefanie_P]

[imjolly]

there is noting there which accounts for delay as shows FTTC available

[Stefanie_P]

Is there anything that i can do legally?

They have cancelled or rather "rescheduled" today's appointment once again, no explanation given at all and BT's agent that i was talking to has nothing to comment he said.  

They cannot keep postponing the appointments forever!! Even if the pole was faulty, OpenReach SHOULD come fit in a new pole or if not then just send an engineer out and do the job. I am assuming if the engineer's are seeing the "Dangerous Pole" note on the account they are just not showing up!

[Keith_Beddoe]

Openreach would need to use a hoist on a pole that is decayed.

There are only a few of those available, and there was probably not one available today, perhaps it was needed to fix an urgent fault, as faults normally get priority over any new provision work.

Possible nobody has booked one?

[Starwire]

When you say ‘Hollow’ Pole do you mean it’s Hollow as in it’s a Metal one or Hollow as in a Wooden one and has Decay in it?

If it’s a Hollow Radial one then Engineers can’t climb them, that was the whole point of Radial Hollow Poles. There’s a Hollow Pole Kit they’re supposed to use to get a Cable through it.

If however it’s Hollow as in a Decayed Wooden one then they can’t climb it for safety and are not allowed to add new cables to it as it could cause the Pole to come down with the additional tension on it. In this case the Pole would have to be swapped out.

[Stefanie_P]

Well i have no idea, but i am guessing the second as in the pole would come down. Even if that is the case then yes i agree with you. The pole should come down and they should inform the neighbours that they won't have broadband for a while until they put up a new pole or whatever the solution would be. 

But shouldn't Open Reach have done that already? It has been 2 weeks since the engineer came and Open Reach has not realised that they NEED to fix this in one way or another. It's not like they will get away with just postponing the appointments forever and BT not giving an explanation to us!

SO unprofessional!