My FTTP installation was due to go live 15th July but has been delayed due to an underground fault.
I have been in contact with BT numerous times to try and get this fixed. Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and will contact me in a few days with an update.
Well this has been the case now since I raised a complaint on the 16th July. Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. Each telephone call ends the same.... still waiting for an update from Openreach.
All I have managed to find out is that it is an underground fault and Openreach have routed the fibre to the wrong place.
Anyway, today I received a telephone call advising that my complaint has been escalated to level 2 within Openreach and that Openreach have asked BT to review this on the 20th August, so once again I have been told BT will be in touch with an update only this time it is in 2 weeks.
Does anyone know if it is normal for Openreach to take so long to fix a fault.
Is there anything I can do or have I just got to put up with it and wait?
