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Message 1 of 4

Phone number on FTTC

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Hi

I've recently signed-up to Fibre Essential FTTC (BB only). Speaking to BT on the phone, they say that I haven't been assigned any phone number. I was under the assumption that even broadband-only services required a phone number. How am I able to find my number (if there is one)? I want it for things like the BT Wholesale checker.

 

I don't have a landline to plug-in and try.

 

Thanks

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Message 2 of 4

Re: Phone number on FTTC

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Hi @chammer welcome to the community and thanks for posting, the helpdesk was correct with the BB only package you won't have a telephone number allocated to the line. 

You can still test your broadband speed on the www.bt.com/mybt website or via the app.

Thanks

Neil

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Message 3 of 4

Re: Phone number on FTTC

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@chammer 

Not any more. New FTTC and FTTP provides are SOGEA, and no phone service is provided unless requested. It will then be provided using VOIP  (BT Digital voice).

https://www.openreach.co.uk/cpportal/products/fibre-broadband/sogea

See this post https://community.bt.com/t5/Bills-Packages/All-our-best-fibre-packages-are-now-available-without-a-h...

 

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Message 4 of 4

Re: Phone number on FTTC

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The BT website seems to disagree.

2021-04-28 21_51_15-.png

 

There is however this.

2021-04-28 21_51_46-Broadband Deals _ Compare our Best Broadband Deals _ BT — Mozilla Firefox.png

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