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HwP1982
Beginner

on ‎10-06-2020 12h53

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Message 1 of 1

Pings and latency change from good to bad Everyday - requires a Modem restart to clear.

Hello, 

I've been struggling with this problem for about a year maybe more now, and I've reached tipping point to finally act.

I am currently on the Fibre 1 package, with an older BT HUB 5.

My issue is this. Overnight something happens to my connection and i'll start the day with terrible pings in games, but never an issue streaming any services or an issue with being connected.

To show you what I mean i've pinged the 8.8. 8.8 primary DNS server for Google DNS.

C:\>ping 8.8.8.8 -t

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=200ms TTL=53
Reply from 8.8.8.8: bytes=32 time=16ms TTL=53
Reply from 8.8.8.8: bytes=32 time=15ms TTL=53
Reply from 8.8.8.8: bytes=32 time=258ms TTL=53
Reply from 8.8.8.8: bytes=32 time=172ms TTL=53
Reply from 8.8.8.8: bytes=32 time=15ms TTL=53
Reply from 8.8.8.8: bytes=32 time=312ms TTL=53
Reply from 8.8.8.8: bytes=32 time=229ms TTL=53
Reply from 8.8.8.8: bytes=32 time=147ms TTL=53
Reply from 8.8.8.8: bytes=32 time=15ms TTL=53
Reply from 8.8.8.8: bytes=32 time=288ms TTL=53
Reply from 8.8.8.8: bytes=32 time=207ms TTL=53
Reply from 8.8.8.8: bytes=32 time=124ms TTL=53
Reply from 8.8.8.8: bytes=32 time=16ms TTL=53
Reply from 8.8.8.8: bytes=32 time=262ms TTL=53
Reply from 8.8.8.8: bytes=32 time=181ms TTL=53
Reply from 8.8.8.8: bytes=32 time=99ms TTL=53
Reply from 8.8.8.8: bytes=32 time=16ms TTL=53
Reply from 8.8.8.8: bytes=32 time=239ms TTL=53
Reply from 8.8.8.8: bytes=32 time=156ms TTL=53
Reply from 8.8.8.8: bytes=32 time=74ms TTL=53
Reply from 8.8.8.8: bytes=32 time=293ms TTL=53
Reply from 8.8.8.8: bytes=32 time=210ms TTL=53
Reply from 8.8.8.8: bytes=32 time=126ms TTL=53
Reply from 8.8.8.8: bytes=32 time=14ms TTL=53
Reply from 8.8.8.8: bytes=32 time=260ms TTL=53
Reply from 8.8.8.8: bytes=32 time=177ms TTL=53
Reply from 8.8.8.8: bytes=32 time=93ms TTL=53
Reply from 8.8.8.8: bytes=32 time=314ms TTL=53
Reply from 8.8.8.8: bytes=32 time=535ms TTL=53
Reply from 8.8.8.8: bytes=32 time=149ms TTL=53
Reply from 8.8.8.8: bytes=32 time=371ms TTL=53
Reply from 8.8.8.8: bytes=32 time=595ms TTL=53

Ping statistics for 8.8.8.8:
Packets: Sent = 33, Received = 33, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 595ms, Average = 187ms

 

After the reset of the Modem

 

C:\>ping 8.8.8.8 -t

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=14ms TTL=53
Reply from 8.8.8.8: bytes=32 time=54ms TTL=53
Reply from 8.8.8.8: bytes=32 time=14ms TTL=53
Reply from 8.8.8.8: bytes=32 time=15ms TTL=53
Reply from 8.8.8.8: bytes=32 time=14ms TTL=53
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=15ms TTL=53
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=14ms TTL=53
Reply from 8.8.8.8: bytes=32 time=12ms TTL=53
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=14ms TTL=53
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=14ms TTL=53
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=22ms TTL=53
Reply from 8.8.8.8: bytes=32 time=24ms TTL=53
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=14ms TTL=53
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=14ms TTL=53
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=14ms TTL=53

Ping statistics for 8.8.8.8:
Packets: Sent = 32, Received = 32, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 54ms, Average = 15ms

 

I have tried changing my filter to the BT line, but it doesn't change a thing.

I don't know what the charges are for BT to check the line or try request a newer version Modem?

 

Thanks for your help

Heinz

 

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