PlayStation 5 4K & HDR

[Rlt1991]

I am using the BT Sport app on my PlayStation 5 and the compatibility checker says that my console and Tv are not able to display 4K or HDR. I was able to do this on my PS4 Pro?

[DarrenDev · Accepted solution]

We're not quite there with bringing Ultimate to the PS5 yet, but we've been working closely with Sony for a while on this and will make it available ASAP.  For now, the device checker will report that it's not capable (which I understand is very confusing - a strange decision by the product team).

[Gerardbrady]

Has this been sorted out yet, I’m currently on now tv package but will move over once 4K is available. 

[DarrenDev]

Nope - still being worked on.

[JamesMarsh]

Any progress on this in the last 4 months?

[DarrenDev]

Some progress, but it's not there yet I'm afraid @JamesMarsh 

We're expecting an update from one of our suppliers in September that should get us a step closer.

[Mikedee2409]

Had the same problem. Delete the app and install again. Problem fixed

[JamesMarsh]

Just tried that. No change. Using amazon fire stick instead for now. 

[Mdh1981]

Just tried deleting abs re-installing the bt all running 4K oled. Picture was standard HD still. 

its ridiculous that it’s available via other devices. There isn’t an app on my LG tv to stream it through and I can’t cast it from my iPhone. So I’m paying for ultimate even though I can’t access it through my devices. 

when will this be fixed please?

[DarrenDev]

No amount of reinstalling is going to fix this - it's not ready yet.

I'll update here when we have an idea of when it'll be ready.