cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
21,408 Views
Message 1 of 37

PlayStation 5 4K & HDR

Go to solution

I am using the BT Sport app on my PlayStation 5 and the compatibility checker says that my console and Tv are not able to display 4K or HDR. I was able to do this on my PS4 Pro?

0 Ratings
36 REPLIES 36
21,400 Views
Message 2 of 37

Re: PlayStation 5 4K & HDR

Go to solution

We're not quite there with bringing Ultimate to the PS5 yet, but we've been working closely with Sony for a while on this and will make it available ASAP.  For now, the device checker will report that it's not capable (which I understand is very confusing - a strange decision by the product team).

18,836 Views
Message 3 of 37

Re: PlayStation 5 4K & HDR

Go to solution

Has this been sorted out yet, I’m currently on now tv package but will move over once 4K is available. 

0 Ratings
18,754 Views
Message 4 of 37

Re: PlayStation 5 4K & HDR

Go to solution
Nope - still being worked on.
0 Ratings
16,562 Views
Message 5 of 37

Re: PlayStation 5 4K & HDR

Go to solution

Any progress on this in the last 4 months?

0 Ratings
16,492 Views
Message 6 of 37

Re: PlayStation 5 4K & HDR

Go to solution

Some progress, but it's not there yet I'm afraid @JamesMarsh 

We're expecting an update from one of our suppliers in September that should get us a step closer.

0 Ratings
15,100 Views
Message 7 of 37

Re: PlayStation 5 4K & HDR

Go to solution

Had the same problem. Delete the app and install again. Problem fixed

0 Ratings
15,058 Views
Message 8 of 37

Re: PlayStation 5 4K & HDR

Go to solution

Just tried that. No change. Using amazon fire stick instead for now. 

0 Ratings
14,843 Views
Message 9 of 37

Re: PlayStation 5 4K & HDR

Go to solution

Just tried deleting abs re-installing the bt all running 4K oled. Picture was standard HD still. 

its ridiculous that it’s available via other devices. There isn’t an app on my LG tv to stream it through and I can’t cast it from my iPhone. So I’m paying for ultimate even though I can’t access it through my devices. 

when will this be fixed please?

0 Ratings
14,835 Views
Message 10 of 37

Re: PlayStation 5 4K & HDR

Go to solution

No amount of reinstalling is going to fix this - it's not ready yet.

I'll update here when we have an idea of when it'll be ready.

0 Ratings