@Ralph4wrote:
Why would I get a cheque when I never closed this account
Few reasons, you could be on a monthly payment plan and your account is in credit, this triggers a billing payment pause and generates a refund.
It could be you were given goodwill, this was then refunded to you and BT have no bank details, so a cheque is issued.
Ring 0800 800 150 and speak to the billing team, they'll confirm exactly why.
