on 08-02-2021 21h21
Have You tried ringing the product support team on 0808 100 6116?
(See middle -ish of page at https://www.bt.com/help/user-guides/bt-whole-home-wi-fi/bt-premium-whole-home-wi-fi)
on 08-02-2021 21h27
Useful thanks... I had been unable to find a contact number for them. 👍
