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Prime Video app keeps crashing - error 5004

I have been using Prime Video for several months. Initially it worked ok. It then started to crash on a regular basis after 30mins to hour. I then reconnect to internet. This problem didnt happen with other apps ie I could watch BT sport or stream BBC iplayer without this type of problem.

In the last week the problem has become a lot worse. It crashes after 5 minutes of watching a show. The interesting thing is that BT Sport channels are all fine.

I tried to update apps but the You view box wont says it cant do it just now. Its the small you view box (you cant record on it).

I have tried disconnecting all devices from Prime video but still problems.

Has anyone had similar problems. Is there a solution?

 

Thanks

 

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